1. Overview & Islandwide Coverage
At VORTEX (BUILD BEYOND TRENDS), we take pride in prompt, reliable, and secure fulfillment. We provide comprehensive islandwide doorstep delivery covering all 25 districts across Sri Lanka through trusted tier-1 domestic courier networks.
2. Delivery Timeframes & Rates
All orders placed before 3:00 PM on business days are dispatched swiftly from our fulfillment hub.
- Islandwide Delivery Timeframe: Orders are delivered safely to your doorstep within 4 to 6 business days anywhere across Sri Lanka.
- Standard Islandwide Shipping Fee: Flat rate of LKR 500 per parcel.
3. Payment Methods & Delivery Fee Handling
A. Cash on Delivery (COD)
For Cash on Delivery orders, the total parcel amount (Product Subtotal + Delivery Fee LKR 500 - any applied discount) is payable in full directly in cash to the courier rider upon delivery. Please ensure exact cash is ready upon arrival.
B. Bank Transfer / Deposit
Both product price and delivery fee (LKR 500) are paid upfront to our verified HNB or BOC business accounts. The courier rider will deliver your parcel with zero cash collection required.
C. Koko Pay (Buy Now, Pay in 3 Installments)
4. Pre-Order Drops & Limited Releases
For exclusive pre-order drop releases (indicated with a PRE-ORDER badge), garments are custom manufactured in limited batches. Pre-orders are dispatched within 10 to 14 business days following the closure of the drop window. Tracking numbers are transmitted immediately upon dispatch.
5. Real-Time Order Tracking
Once your order is processed and handed to our courier partner, you will receive real-time updates via SMS/WhatsApp and can track your package directly via your Customer Profile Order History.
6. Damaged or Tampered Shipments
If you receive a package that appears visibly damaged, unsealed, or tampered with by the courier service, please take photos immediately and contact our support team at +94 77 266 5235 within 24 hours.