How long does delivery take in Sri Lanka?

Delivery typically takes 1 to 3 business days for Nawalapitiya, Kandy, Colombo and Central Province and 2 to 4 business days for all other outstation areas across Sri Lanka.

What payment methods do you accept?

We accept Cash on Delivery (COD), Direct Bank Transfer (HNB & BOC accounts), and KOKO Pay (3 monthly interest-free installments).

Can I exchange the size if it does not fit?

Yes! We offer a 7-day hassle-free size and product exchange policy. Simply message our WhatsApp support line with your Order ID.

Are VORTEX products 100% heavyweight cotton?

Yes, our streetwear pieces use premium custom-milled heavyweight combed cotton (240GSM to 380GSM) engineered for maximum durability and aesthetic drape.

Frequently Asked Questions (FAQ)

How long does shipping take?

Shipping usually takes 3-5 business days within Sri Lanka. International shipping can take 10-15 business days.

Can I change or cancel my order?

Orders can be changed or cancelled within 2 hours of placement. Please contact our support team immediately.

What is your return & exchange policy?

Exchanges are accepted within 7 days of purchase. The item must be in its original condition, unworn, unwashed, and must not be damaged in any way with all original tags attached.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. Shipping costs will be calculated at checkout.