1. Commitment to Privacy
VORTEX ("we", "us", "our") respects your fundamental right to privacy. This Privacy Policy sets out our principles in collecting, handling, safeguarding, and processing your personal data in full compliance with the Personal Data Protection Act, No. 9 of 2022 of Sri Lanka (PDPA) and international data security best practices.
2. Information We Collect
When you visit our digital store, create an account, or place an order, we may collect the following information:
- Identity & Contact Details: Full name, telephone number, delivery address, city, and email address.
- Order & Transaction Records: Purchased products, sizes, quantities, order timestamps, and payment method selected.
- Bank Transfer Verification: Uploaded payment slips or transfer screenshots (stored securely solely for payment validation).
- Device & Usage Data: IP address, browser type, device information, and interaction history to improve shopping performance.
3. Purpose of Data Processing
We process your data strictly for legitimate operational purposes, including:
- Fulfilling, packaging, and dispatching your streetwear orders to your designated shipping address.
- Communicating real-time order confirmation, invoice generation, and courier tracking updates via SMS, Email, and WhatsApp.
- Processing returns, size exchanges, and customer support inquiries.
- Preventing fraudulent transactions and ensuring store security.
4. Third-Party Service Providers
To deliver a world-class shopping experience, we partner with reputable service providers under strict data confidentiality agreements:
- Courier Logistics Partners: (Pronto, Domex, Prompt, Citypak) for doorstep order delivery.
- Payment Gateways: Koko Pay for installment checkout processing.
- Cloud & Authentication: Google Firebase Authentication for secure customer account verification.
5. Data Security & Retention
We employ enterprise-grade SSL/TLS encryption, secure cloud infrastructure, and strict role-based access control. Payment receipt images and billing records are stored securely and retained only for as long as required for tax, warranty, and accounting obligations.
6. Your Statutory Rights
Under the Sri Lanka Personal Data Protection Act, you possess the right to:
- Request access to the personal data we hold about you.
- Request the rectification of inaccurate or outdated information.
- Request the deletion or erasure of your account and personal records.
- Withdraw consent for optional promotional broadcasts at any time.
7. Privacy Inquiries & Data Protection Officer
If you have any questions, requests, or concerns regarding your personal data, please contact our Privacy Team:
- Email: vortexstreetwearsactivewears@gmail.com
- WhatsApp Support: +94 77 266 5235
- Showroom / Hub: 137/1, Kothmale Road, Nawalapitiya.